Vehicle Support Services / Cancellation Policy

Deposit: To reserve our Vehicle Support (SAG) Services we require a $200 non-refundable deposit. To book our support services, call our office or email us. Upon booking your reservation, you will receive a confirmation of your paid deposit. Full payment for your booking is due 45 days in advance of your trip start date.

Cancellation policy: We treat all support services bookings as a private trip. All deposits are non-refundable. Any cancellation prior to 45 days before the trip start date will forfeit the deposit. Any cancellation 45 days or fewer before the trip start date will forfeit the full price of the booking. We must adhere to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please don't ask us to make exceptions. We recommend purchasing travel insurance to protect your investment.


Rim Tours reserves the right to cancel or reroute any tour due to acts of nature, trail conditions, insufficient number of participants or unforeseen circumstances that would hinder our ability to run a trip. If Rim Tours is unable to provide you with another trip that is satisfactory, all moneys paid will be refunded and shall constitute full settlement with you. Rim Tours is not responsible for any additional expenses that may be incurred by a guest in relation to a cancelled tour including costs incurred due to travel delays, flight cancellations, sickness and non-refundable air tickets and/or any penalties associated with such tickets.

Travel Insurance

Please consider purchasing Travel Insurance for emergency medical and evacuation coverage and for protection against trip cancellation.

Medical Coverage

We recognize that not everyone has medical insurance. Choosing to take a mountain biking vacation involves some amount of risk. Everyone who takes up the sport of mountain biking will fall at some point. You never know when a simple fall may result in a broken bone or a bad case of road rash.  Injuries may prevent you from continuing your trip and necessitate a visit to the emergency room.  This can get expensive, especially if you are injured in the back country where evacuation costs can escalate quickly!  We recommend purchasing Travel Insurance even if you already have medical insurance since some expenses may not be included or are not fully covered by your policy.

Trip Cancellation

Rim Tours has a cancellation policy that we must abide by to protect our ability to continue offering trips, and to protect your tour in case others cancel.  Unfortunately cancellations do happen, sometimes within the period of time where we can’t offer a refund.  In many of these instances, Trip Cancellation Insurance covers forfeited, non-refundable deposits or payments up to the limits purchased.  Please consider protecting your investment!  We often see last minute cancellations due to illness or injury of the participant or a family member and all of this would be covered by trip insurance.

Upon booking a tour we will send information about purchasing travel insurance but ask us for more details or for a more detailed description of coverage or information on more extensive plans or coverage, please call Travel Guard at 800-826-1300 or visit their website at