Prefer to pay by check? Please call us.
Deposit: To reserve a place on one of our multi day tours we require a $200 deposit per person which you can submit securely through our website, or call our office. Upon submitting your reservation, you will receive a confirmation of your paid deposit, a trip itinerary, a packing list, travel tips, a trip Assumption of Risk Form/Waiver, a Participation Contract** and other useful information to help you prepare for your tour. Full payment for your tour is due 30 days in advance of your tour.
** In this new era of travel after the onset of Covid-19 we now have a Participation Contract we will need you to review and complete. This is to ensure we are all on the same page as far as expectations regarding health concerns.
Cancellation policy: For standard tours only (Private/Custom tours see below) Any cancellation prior to 60 days of the tour will be refunded all moneys paid less a $50 handling fee per person. Any cancellation between 30 and 60 days before the tour will forfeit their deposit. Any cancellations less than 30 days before the tour will forfeit the full price of the tour. We do not make exceptions to the cancellation policy for any reason, including weather, wildfire, terrorism, civil unrest, epidemic, pandemic or personal emergencies. There is no refund for arriving late or leaving a trip early. We must adhere to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please don't ask us to make exceptions. We recommend purchasing travel insurance to protect your investment and researching plans that cover pre-existing conditions and/or have a “Cancel for any Reason” clause.
Rim Tours may cancel or reroute any tour in part or in whole due to acts of nature, trail conditions, insufficient number of participants, a force majeure that prohibits travel to or from a specific area, or other unforeseen circumstances that would hinder our ability to run a trip. Rim Tours will work with you to provide you with an alternate trip, though none of the reasons above except for insufficient number of participants would constitute a reason for any refund of monies paid. Rim Tours is not responsible for any additional expenses that may be incurred by a guest in relation to a cancelled or rerouted tour including costs incurred due to travel delays, flight cancellations, sickness and non-refundable air tickets and/or any penalties associated with such tickets.
Please consider purchasing Travel Insurance for emergency medical and evacuation coverage and for protection against trip cancellation.
We recognize that not everyone has medical insurance. Choosing to take a mountain biking vacation involves some amount of risk. Everyone who takes up the sport of mountain biking will fall at some point. You never know when a simple fall may result in a broken bone or a bad case of road rash. Injuries may prevent you from continuing your trip and necessitate a visit to the emergency room. This can get expensive, especially if you are injured in the back country where evacuation costs can escalate quickly! We recommend purchasing Travel Insurance even if you already have medical insurance since some expenses may not be included or are not fully covered by your policy.
Rim Tours has a cancellation policy that we must abide by to protect our ability to continue offering trips, and to protect your tour in case others cancel. Unfortunately cancellations do happen, sometimes within the period of time where we can’t offer a refund. In many of these instances, Trip Cancellation Insurance covers forfeited, non-refundable deposits or payments up to the limits purchased. Please consider protecting your investment! We often see last minute cancellations due to illness or injury of the participant or a family member and all of this would be covered by trip insurance.
Upon booking a tour we will send information about purchasing travel insurance but ask us for more details or for a more detailed description of coverage or information on more extensive plans or coverage, please call Travel Guard at 800-826-1300 or visit their website at www.travelguard.com.